If you receive goods which are damaged or faulty, please advise us first by eBay message within 7 days, giving details of the problem We will then advise our procedure for returning the item within 30 days by normal 2nd class post and obtaining a free 'proof of posting certificate' for your records for replacement or refund.If you wish to return an item for any other reason, please contact us as aboveItems must be unused, complete with all tags and original packaging and in a resaleable condition. We will refund item only but not any postage costsDelayed ItemsOur post is sent out 2nd class. This takes 3-4 daysapprox (possibly longer in very severe weather conditions) but please note we have no control over the Royal Mail and are totally in their handsRoyal Mail do not consider an item to be lost until 15 working days have elapsed. Please do check with your neighbours or your local delivery/sorting office (NOT THE POST OFFICE) before contacting us as Postmen/Postwomen do not always leave a card. Most missing items are usually found in the local delivery/sorting officeAs per eBay practice, please contact us first before leaving any negative or neutral feedback if there has been any problem with your order Delayed Items Our post is sent out 2nd class. This takes 3-4 days approx (possibly longer in very severe weather conditions) but please note we have no control over the Royal Mail and are totally in their hands Royal Mail do not consider an item to be lost until 15 working days have elapsed. Please do check with your neighbours or your local delivery/sorting office (NOT THE POST OFFICE) before contacting us as Postmen/Postwomen do not always leave a card. Most missing items are usually found in the local delivery/sorting office As per eBay practice, please contact us first before leaving any negative or neutral feedback if there has been any problem with your order